Questions, answered

Frequently asked
questions

Getting started

Do I need special equipment?: No - just your phone. Film a rep and send it; that's enough to get a form score and a fix.
What can FormTune analyse?: Lifts, dance, sport technique, yoga, running gait and more. Send a short clip and pick the discipline during onboarding.
Web or Telegram?: Both. Link your account once and you can send clips to the Telegram bot or upload them on the web - results land in the same dashboard.

Credits & pricing

How many free credits do I get?: You get 20 free credits when you sign up, no card needed — enough to score your first reps before buying a pack.
Is there a subscription?: No. You buy credits once and spend them only when you run a check.
What are credits?: Credits are what each action costs. You see the cost on every button before you run it, and every deduction is tracked in your ledger.
What happens if a generation fails?: You're not charged. The credits reserved for a failed action are released back to your balance automatically.
Can I get a refund?: Yes - unused credit purchases can be refunded to your original card within 14 days.

Coaches & teams

Can coaches use it for clients?: Yes. Coach mode adds clean, shareable client reports and batch review across your whole roster.
Is feedback ever judgmental?: Never. Cues focus on the movement and the fix, framed constructively - we explicitly avoid body-shaming language.

Account & payment

Which cards can I use?: Visa and Mastercard. Your card details are handled securely and never stored on our servers.
How do I delete my account?: Open Settings and use Delete Account. This removes your coaches, sessions and history.

Still have questions?

We're happy to help - drop us a message and we'll reply by email.