Terms of Service

1. Who we are

FormTune, the website at formtune.app and its web app, is a service operated by Dexaro kj OÜ (registry code 17547926), a private limited company registered in the Estonian Commercial Register, with its registered address at Hooldekodu tee 23a-48, 13914 Tallinn, Harju maakond, Estonia. In these terms, "we", "us" and "our" mean Dexaro kj OÜ, and "you" means the person using the service. You can reach us at support@formtune.app.

2. Eligibility

You must be at least 18 years old, or the age of majority in your country if that is higher, to create an account. By using the service you confirm that you meet this requirement and that the information you give us is accurate.

We do not provide the service to, accept payments from, or make payouts to anyone located in or resident in the following countries and territories: Afghanistan, Belarus, Bosnia and Herzegovina, Burundi, Central African Republic, China (including Hong Kong), Cuba, Democratic Republic of the Congo, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Moldova, Myanmar, Nicaragua, Niger, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Türkiye, Ukraine, Venezuela, Crimea, Sevastopol, and the areas of the Donetsk, Luhansk, Zaporizhzhia and Kherson oblasts not controlled by the Government of Ukraine. We refuse access from those countries by IP address, refuse a card billing country among them, and do not open accounts for email addresses registered in Russia, Belarus, Iran, North Korea, Syria or Cuba.

3. Business customers

Businesses may use FormTune and buy credits. If you create an account, buy credits or use the service for or on behalf of a company, partnership or other organisation, you confirm that you have the authority to bind that organisation to these terms, and "you" then includes that organisation. Rights that the law gives only to consumers do not apply to purchases made as a business.

4. Your account and security

You are responsible for keeping your login details confidential and for all activity that happens under your account. Please give accurate account details and keep them up to date. Tell us promptly at support@formtune.app if you think your account has been accessed without your permission. You may delete your account at any time from Settings, once any coach request or withdrawal you have open is finished.

5. How the service works

FormTune lets you upload or describe a rep, movement or technique and returns AI-generated feedback on your form. Results are informational coaching aids only. You remain responsible for deciding whether any exercise, movement or suggestion is safe and appropriate for you, and for training within your own ability and any medical guidance you have received.

6. Credits and how they are spent

FormTune runs on credits. You spend credits when you run an action, such as an analysis. New accounts may receive welcome credits to try the service. Credits are deducted only when an action succeeds; if an action fails, any credits reserved for it are released back to your balance. Credits have no cash value, are not money, a deposit or a stored-value instrument, are non-transferable between accounts, do not expire while your account is open, and cannot be exchanged for cash except where we are legally required to refund an eligible purchase.

7. Buying credits

You buy credits by card in one-time packs or as a custom amount — there is no subscription and no recurring billing. Prices are set in euros; you choose to pay in euros (EUR) or US dollars (USD) and are charged in that currency, with dollar prices converted from euros at the day's exchange rate and shown before you pay. A single top-up can be from €1 to €20,000, or from $1 to $20,000. While card checkout is unavailable the site says so and nothing can be charged. Full details of pricing and payment are in our Payment Terms, and refunds are covered by our Refunds & Cancellations policy.

8. Hiring a fitness coach

Besides AI feedback, you can hire one of our vetted fitness coaches to review your form in writing (1000 credits) or to run a 30-minute live session with you (1500 credits). You can ask for the first available coach or choose a particular one.

We provide coach reviews and sessions to you ourselves: your contract for every request is with us. The work is carried out by coaches we engage — independent professionals who have applied, had their identity and experience checked by us, and agreed to our Specialist Terms. Coaches are paid by us and have no contract with you. They give technique guidance, not medical advice. You pay us in credits and never pay a coach directly; if a coach asks you to pay them outside the service, please tell us.

When you send a request, its price is held from your credit balance (escrow). Held credits cannot be spent elsewhere but are not taken. They are taken only when you accept the coach's delivery, or automatically seven days after delivery if you neither accept it nor raise a problem. If no coach accepts your request within seven days, or you cancel it before one does, the hold is released in full. If you raise a problem with a delivery, the credits stay held while our team reviews it and decides whether to pay the coach or release them to you.

The coach who accepts your request can see the notes and any clip you attached to it, and uses them only to do that request. Please attach only content you are happy for them to see.

9. Acceptable use

You agree not to: upload content you do not have the right to use; upload content that is unlawful, infringing or harmful, or that depicts other people without their consent; use the service to break the law, harass others or infringe anyone's rights; attempt to reverse engineer, scrape, overload, disrupt or gain unauthorised access to the service or its systems; resell or commercially exploit the service or credits without our written permission; or misuse promotional credits, refunds or other features. We may investigate suspected breaches and take proportionate action.

10. Your content and the licence you give us

You keep ownership of the media and text you submit. To operate the service, you grant us a limited, worldwide, non-exclusive, royalty-free licence to host, store, process and transmit your content solely to provide the service to you and generate your results — including sending it to the AI providers who act as our processors. This licence ends when your content is deleted from the live service, except for backups or records we are legally required to keep. We do not use your content to advertise to third parties, and we do not sell it.

You own the results we generate for you from your content (scores, feedback, drills and any other output of an action you run), subject to any rights of the AI providers whose models we use to generate them and to the acceptable-use limits in these terms. You are responsible for how you use those results.

11. AI-generated results

Results are generated by AI and are provided for general information and coaching purposes only. They are not professional, medical, physiotherapy, fitness-certification or safety advice, and they are not a substitute for guidance from a qualified professional. AI output can be incomplete, inaccurate or unsuitable for your situation. Always use your own judgement, and consult a suitably qualified professional before acting on any result, particularly if you have an injury or health condition. We do not guarantee any particular result or outcome.

12. Intellectual property

The FormTune name, software, design, text and other materials we provide are owned by Dexaro kj OÜ or our licensors and are protected by intellectual property laws. We grant you a personal, non-transferable, revocable licence to use the service for its intended purpose while these terms are in force. You may not copy, modify, distribute or create derivative works from our materials except as these terms allow or the law permits.

13. Third-party services

We rely on third parties — including AI model and voice providers, hosting and file storage, email delivery, Telegram and our payment processor — to deliver the service. How they handle personal data is described in our Privacy Policy. We are not responsible for third-party websites or services we may link to but do not control.

14. Availability and changes to the service

We work to keep the service available but do not guarantee it will be uninterrupted or error-free. We may add, change, suspend or remove features, and carry out maintenance, at any time. Where a change materially reduces a feature you have spent credits to use, we will act reasonably and in line with our Refunds & Cancellations policy.

15. Disclaimers

To the fullest extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement. Nothing in these terms affects any statutory rights you have as a consumer that cannot be excluded or limited.

16. Limitation of liability

To the extent permitted by law, we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, data or goodwill, or for any injury or loss arising from your reliance on AI-generated results. Our total liability to you for any claim is limited to the amount you paid us for credits in the three months before the event giving rise to the claim. Nothing here excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded under the laws of the Republic of Estonia.

17. Indemnity

You agree to indemnify us against reasonable claims, losses and costs arising from your breach of these terms, your misuse of the service, or content you submit that infringes someone else's rights or the law.

18. Suspension and termination

We may suspend or close your account if you seriously or repeatedly breach these terms, if required by law, or to protect the service or other users. Where it is reasonable to do so, we will give you notice. You may stop using the service and delete your account at any time. Sections that by their nature should survive termination — such as those on liability, intellectual property and governing law — will continue to apply.

19. Changes to these terms

We may update these terms from time to time. The “Last updated” date above shows when we last did. Where changes are material, we will take reasonable steps to let you know. Continuing to use the service after an update means you accept the revised terms.

20. Service delivery

FormTune is delivered online, through the website and web app, by Dexaro kj OÜ. An analysis runs when you start it and its feedback appears in your account as soon as it is ready; credits are added to your balance as soon as your payment is confirmed. A written form review from a coach is delivered in your account; a live session takes place online, by video call, at the time confirmed for it. Each request shows its status until it is delivered.

21. Consumer rights (EU)

If you are a consumer in the European Union or the UK, you may withdraw from a credit purchase within 14 days of the day it is confirmed, without giving a reason; unused credits from that purchase are refunded to the original payment card, as our Refunds & Cancellations policy describes.

If you use credits within those 14 days — by running an analysis or sending a coach request — you expressly ask us to begin supplying the service immediately and acknowledge that you lose the right of withdrawal for the credits already used. The service must be supplied with reasonable care and skill and as described; if it is not, you may be entitled to have it performed again, to a price reduction or to a refund under applicable consumer law.

22. Governing law and disputes

These terms and any dispute arising from them are governed by the laws of the Republic of Estonia, without regard to conflict-of-law rules, and Harju County Court (Harju Maakohus), Estonia has jurisdiction over any dispute. If you are a consumer, you retain the benefit of any mandatory consumer-protection provisions of the law of your own country of residence, and nothing in these terms affects those rights.

If you are a consumer and we cannot resolve a complaint together, you may refer it free of charge to the Estonian Consumer Disputes Committee (Tarbijavaidluste komisjon), operated by the Consumer Protection and Technical Regulatory Authority (TTJA, www.ttja.ee), contact your local consumer protection authority, or bring a claim in the courts of your country of residence. The EU Online Dispute Resolution (ODR) platform was closed on 20 July 2025, so we do not refer complaints to it.

23. Contact

If you have any questions about these terms, email support@formtune.app.