Payment Terms

1. Pay-per-credit, not a subscription

FormTune is not a subscription. You buy credits in one-time packs, or choose a custom amount, and spend them when you run actions. There is no recurring billing, no automatic renewal and no membership fee — you only pay when you choose to buy credits.

2. Welcome credits

New accounts may receive a number of free welcome credits so you can try the service before buying. Welcome credits carry no cash value, are non-transferable, and cannot be refunded or exchanged for money.

3. How much actions cost

Each action spends a set number of credits. The cost of an action, and the credits in each pack, are shown before you buy or run it — on the pricing page, in your dashboard and at checkout — so you always know what an action will cost before you confirm it. Your credit ledger records every purchase and deduction.

4. Prices and currency

Credit prices are set in euros. When you top up you choose to pay in euros (EUR, €) or US dollars (USD, $), and your card is charged in the currency you chose. If you pay in US dollars, the euro price is converted at that day's exchange rate, which we refresh once a day from a published reference rate; the dollar amount is shown before you pay, and it is the amount charged. If the rate changes between showing you a price and your payment, we ask you to reload rather than charge a different figure.

A custom amount is priced at the Starter pack's rate (€0.0818 per credit) so it never undercuts a larger pack.

A single top-up can be from €1 to €20,000, or from $1 to $20,000. These limits are checked when you pay. If your card is in another currency, your bank may apply its own conversion rate or fees, which are outside our control.

5. Card purchases

We accept Visa and Mastercard debit and credit cards. Your bank may ask you to confirm a payment with 3-D Secure; if it does, the credits are added only after you confirm. Card details are passed to our payment processor to take the payment and are never stored on our servers. Our payment processing partner is PCI DSS compliant; we are not a payment processor.

When card checkout is not available, the Buy and Add credits buttons say so and nothing can be charged.

6. When credits are added

Credits are added to your balance once, as soon as the payment is confirmed, and we email you a receipt showing the amount and currency charged. If a payment is confirmed but your balance does not update, contact us and we will put it right.

7. Failed or declined payments

If a payment is declined or fails, no credits are added and you are not charged. You can try again or use a different card. We may cancel an order if we cannot verify or take payment.

8. Failed actions

If an action fails, the credits reserved for it are released back to your balance automatically — you are not charged for failed generations.

9. Refunds & withdrawal rights

Eligible purchases are refunded only to the card you paid with, in the currency you paid in — never in cash or to another card or account — as set out in our Refunds & Cancellations policy. Because there is no subscription, there is nothing recurring to cancel.

If you are a consumer in the EU or the UK, you may withdraw from a credit purchase within 14 days without giving a reason. If you use credits during that period, you ask us to begin supplying the service immediately and lose the right of withdrawal for the credits already used.

10. Questions

For any payment or billing question, email support@formtune.app with your account email and the purchase concerned.